Articles from UserTesting

UserTesting, the leading provider of human insights for the enterprise, today announced the launch of UserTesting Verified™, an advanced participant verification system powered by AI and geolocation technology. This latest innovation is designed to enhance data integrity, reduce fraud, and help organizations drive faster, more confident decisions based on reliable human insight.

UserTesting, the leading provider of human insights for the enterprise, today announced the winners of the 2025 illumi Awards during the THiS Connect San Francisco event.

UserTesting, the leading provider of human insights for the enterprise, today announced a new integration with ‘Verified on LinkedIn’, giving companies even greater confidence in the authenticity of participant feedback.

UserTesting, the leading provider of human insights for the enterprise, has been granted U.S. Patent No. 12,242,515 B2, recognizing its innovative AI-powered intent customization technology. This breakthrough enhances UserTesting’s Custom Insights capabilities, first introduced in April 2022, by enabling organizations to adapt AI-generated insights to their industry-specific terminology—making customer insights more precise, scalable, and actionable.

UserTesting, the leading provider of human insights for innovators, today announced the appointment of Nikki Morello as Chief Transformation Officer. This newly created role highlights UserTesting’s commitment to evolving its operations, enhancing efficiencies, and accelerating transformative growth across the organization.

UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part of the company’s commitment to delivering a unified, all-in-one enterprise platform following its merger with UserZoom, these new features are designed to help organizations anticipate customer needs and accelerate business growth.

UserTesting, the leading provider of human insights for innovators, today announced the launch of its new quarterly Pulse Reports series, starting with the release of its Q4 2024 reports. These consumer trend reports deliver critical insights for five major industries: Retail, Healthcare, Financial Services, Media & Entertainment, and High Tech. Each report addresses the most pressing challenges and opportunities organizations face today—whether it’s navigating omnichannel strategies, building trust in AI, optimizing digital experiences, or adapting to evolving workforce dynamics.

UserTesting, the leading provider of human insights for innovators, today announced that it has joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate program. Being accepted onto the program confirms UserTesting as an AWS Software Partner and acknowledges its commitment to driving customer success and innovation on the AWS Cloud.

UserTesting, the leading provider of human insights for innovators, today announced the appointment of Johann Wrede as Chief Marketing Officer. Wrede will lead the company’s global marketing efforts, focusing on driving market presence, deepening customer engagement, and positioning UserTesting as the go-to platform for human insights.

UserTesting, a SaaS leader in experience research and insights, today released findings from a global survey on consumer experiences with insurance and artificial intelligence (AI). Conducted by Talker Research, the study surveyed 4,000 adults across the U.S., U.K., and Australia to explore the pain points in insurance enrollment and how AI could potentially ease those challenges.

UserTesting, a leader in experience research and insights, today announced that Eric Johnson has been appointed Chief Executive Officer, effective immediately. He succeeds CEO Andy MacMillan, who has stepped down after successfully leading the Company for over six years. MacMillan will continue to support UserTesting in an advisory capacity and remain an investor.

curaJOY, a nonprofit organization specializing in clinician-supervised AI behavioral health solutions, turns to UserTesting, a SaaS leader in experience research and insights, to get feedback from niche audiences, including BIPOC, immigrants, and those with diverse abilities and identities, to build more inclusive and accessible health solutions.

UserTesting, a SaaS leader in experience research and insights, today announced the appointment of David P. Smith as UserTesting’s Chief Technology Officer. In this role, David will advance the engineering team and scale the technology infrastructure to support UserTesting's growth and expansion into new markets. Demonstrating UserTesting’s ongoing dedication to innovation, current CTO Kaj van de Loo will transition to the newly created role of Chief Innovation Officer, focusing on driving transformation initiatives and exploring new technologies in partnership with customers.

UserTesting, a SaaS leader in experience research and insights, today announced its collaboration with Banco de Sabadell, S.A., marking the establishment of UserTesting’s QXscoreⓇ as the bank’s benchmark for digital quality and satisfaction. The bank now mandates a minimum QXscore of 85 for its digital offerings prior to their market release. Setting this benchmark allows the bank to quantify the level of their competitors for the solution they are trying to test or launch. With UserTesting’s end-to-end experience research solution, Banco Sabadell has increased its profitability by ensuring they build features most useful for their customers, which has resulted in higher customer adoption and usage of their products and services. Banco Sabadell’s online account openings now constitute more than half of the bank’s total new accounts.

UserTesting, a SaaS leader in experience research and insights, today announced significant updates to the UserTestingⓇ Human Insight Platform with the July 2024 product release. Continuing to build upon its AI-powered survey capabilities, UserTesting is launching a series of innovations designed to provide greater flexibility in gathering insights, deliver more accurate audience targeting, drive efficiencies, and streamline the sharing of insights at every stage of product development. The July release is set to drive efficiencies in how teams build products and experiences by fostering collaboration and cross-functional decision making.

UserTesting, a SaaS leader in experience research and insights, today announced the findings from its global social commerce survey conducted by Talker Research. The study focused on adults who use social media for shopping, and interestingly, found very similar experiences among American, Australian, and British consumers. This alignment underscores social media's influence on shopping behaviors and satisfaction levels across these regions.

UserTesting, a SaaS leader in experience research and insights, today released its 2024 Retail Benchmark Report, highlighting the pivotal role of digital experience in driving shopper retention and success in the retail space. Amid rising costs and increasing competition, the report underscores the importance of the QXscoreⓇ, a proprietary measure of the quality of experiences, in attracting and retaining customers.

Customer relationships and experiences are multifaceted, and while the Net Promoter Score (NPS) provides valuable insight, it is important to consider a broader range of factors to understand and enhance these interactions, which is why UserTesting, a SaaS leader in experience research and insights, today shared the value of QXscore™, a standardized, objective, and meaningful measure of experience that accounts for both attitudes and behaviors of consumers. Companies have turned to QXscore as a consistent measure of digital performance, and to systematically identify opportunities for improvements across their digital properties. With a single score that can be easily compared across different studies, companies are relying on QXscore to measure the quality of customer experiences.

UserTesting, a SaaS leader in experience research and insights, today announced that 60 of the 100 companies included in Visual Capitalist’s The Top 100 Most Valuable Brands 2024 list rely on UserTesting to get the customer feedback required to create products and experiences that resonate deeply with users. The list ranks the top global 100 brands by value, based on the annual global ranking of the Global 500 2024 from Brand Finance, highlighting the most valuable and strongest global brands. In addition, eighty-two percent of the retailers in VisualCapitalist’s Top 100 list are UserTesting customers.

UserTesting, a SaaS leader in experience research and insights, today announced that retailers are increasingly using UserTesting to design, build and optimize their digital experiences in order to better assist customers in choosing and buying the ideal Mother's Day gift online. According to the National Retail Federation, U.S. consumers are planning on spending $33.5 billion on Mother’s Day in 2024, of which, online shopping is the most popular shopping destination at 35 percent of all sales. With billions of dollars of online sales at stake, retailers are turning to the UserTestingⓇ Human Insight Platform to help them create frictionless, user-friendly digital experiences for their customers.

UserTesting, a SaaS leader in experience research and insights, today announced a major milestone with the launch of the UserTesting Feedback Engine alongside significant updates to the UserTestingⓇ Human Insight Platform. The introduction of the Feedback Engine marks a meaningful advancement in providing a flexible and comprehensive solution designed to help teams build tests and capture perspectives across any experience. UserTesting is also announcing the availability of AI-powered surveys for experience research, which is a new AI-powered survey solution designed to help teams further capture, validate, and measure high-quality feedback at any stage of product development. Additionally, to support these new testing capabilities, UserTesting made significant updates to its purpose-built Audience Solutions and UserTesting AI capabilities.

UserTesting, a SaaS leader in experience research and insights, today announced customer TULA Skincare boosted conversion rates by 300 percent with the UserTesting® Human Insight Platform. The research and design teams at TULA benefited from the rich human insights collected through the UserTesting platform to design, build, and launch a new shade finder tool on its website.

UserTesting, a SaaS leader in experience research and insights, today unveiled its latest enhancements to the UserTestingⓇ Human Insight Platform. In addition to the general availability of AI Insight Summary, part of UserTesting AI, UserTesting has released new product features tailored to streamline how human insights can be captured across the customer journey, including new mobile camera testing templates and guides that can be used for retail, entertainment, travel, and more, and a product integration with Rally, a user research CRM platform.

UserTesting, a leader in experience research and insights, today unveiled findings from its global consumer healthcare and artificial intelligence (AI) survey conducted by OnePoll. The study focused on the similarities and differences between American, Australian, and British consumers and their attitudes and behaviors as it pertains to the use of the Internet and AI-powered healthcare advice. The survey revealed a tendency among adults, globally, to consult the Internet for mild symptoms, whereas they more commonly consult physicians for moderate to severe symptoms.

UserTesting, a leader in experience research and insights, announced that Jamie Anderson has been appointed as UserTesting’s Chief Revenue Officer. With over 25 years of experience in the enterprise applications software industry, Jamie brings a wealth of knowledge and expertise overseeing and optimizing revenue-generating activities and building high-performing teams.

UserTesting, a leader in experience research and insights, today announced that the UserTestingⓇ Human Insight Platform has been recognized with three prestigious awards from TrustRadius, a highly trusted research and review platform. These awards, named the 2023 Best of Awards, highlight UserTesting’s excellence in the areas of Best Feature Set, Best Relationship, and Best Value for Price, as celebrated by TrustRadius. This platform acknowledges the top five companies in each category as rated by customers in delivering the most vital areas for customer service.

UserTesting, a leader in experience research and insights, today unveiled a series of enhancements to the UserTestingⓇ Human Insight Platform which includes new capabilities that simplify the process of reaching niche, hard to find audiences, new product integrations with Canva and FullStory that help organizations maximize the value of human insight, and a new Insights Services offering that gives organizations the ability to outsource research to UserTesting experts for time- and cost-efficient research and support delivery.

UserTesting, a leader in experience research and insights, today unveiled findings from its AI in retail global survey conducted by OnePoll. The survey examines US, AUS, and UK consumer attitudes and experiences concerning the use of artificial intelligence (AI) in retail. Key findings suggest a paradox: While a majority of consumers voice privacy concerns over AI use, they are still overwhelmingly willing to exchange personal data for better deals and savings.

UserTesting, a leader in experience research and insights, today announced the rollout of its new technology partner program–ConnectTech. UserTesting has partnered with eight companies for the launch, and is rapidly expanding its ecosystem of connected technologies–building integrations into its customers' most used tech stacks across development, design, collaboration, and digital analytics tools. The ConnectTech program is part of UserTesting’s initiative to help builders, designers, and creators create a seamless workflow for integrating direct customer feedback into their processes for how they design and develop products and experiences.

UserTesting, a leader in experience research and insights, today announced the availability of UserTesting AI, a set of AI-powered capabilities designed to help users surface key customer insights, and quickly act on the opportunities to improve the way products and experiences are built. Adding to its existing intelligent capabilities, UserTesting also launched its newest feature–AI Insight Summary–which leverages GPT (Generative Pre-training Transformer), an AI that’s adept at understanding and creating human language, to synthesize verbal and behavioral data from multiple video sessions at a click of a button. Summaries generated by this new feature are evidence backed, meaning that each insight points back to the respective source video and data so customers can verify that the insights are correct and reliable.

UserTesting, a leader in experience research and insights, today announced the winners of the illumi Awards at its annual customer conference, The Human Insight Summit (THiS). THiS is dedicated to bringing together the entire experience research and insights community–to help them establish and grow their impact and culture at their organizations, and help them navigate best practices in scaling human insight and customer feedback within the enterprise.

UserTesting, a leader in experience research and insights, today announced the launch of its new certified partner program for digital agencies. The program is designed to provide agencies with the training, resources, and technology to build and/or enhance their UX research and design offerings–providing a more scalable and efficient way to bring customer sentiment into the process for how they design, create, and deploy new products and experiences for their clients. The UserTesting platform also includes workspaces to make the management of tests, templates, videos, and insights across multiple client accounts simple and accessible.

UserTesting, a leader in experience research and insights, today announced a new integration with Atlassian’s Jira Product Discovery, making it easy to share video-based human insights across the organization, and better align business and tech teams around a shared understanding of their customer. This integration allows Jira Product Discovery users to embed customer feedback captured from the UserTesting platform into their discovery process, helping them capture and prioritize customer needs and ideas. By bringing these insights directly into their workflow, teams can better brainstorm, ideate, and build products and experiences that are vetted and validated by the end-user.

UserTesting, a leader in experience research and insights, today announced that both the UserTesting Human Insight Platform, and the UserZoom UX Research Platform have been named among the leaders in The Forrester Wave™: Experience Research Platforms, Q2 2023 evaluation. This Forrester Wave™ evaluation is an assessment of the top experience research platform (XRPs) providers in the market and a guide for buyers considering their purchasing options. According to the report, “XRPs help more companies operate at the innovative pace customers expect by enabling qualitative rigor in the process of creating customer-driven solutions.” Forrester identified and surveyed the seven most significant providers of experience research platforms (XRP) to create the report.

UserTesting, a leader in experience research and insights, today released the 2023 Experience Research Industry Report, a compilation of both the UserTesting and UserZoom annual surveys that revealed interest in human insights, also referred to as experience research, continues to grow as more companies see the value in knowing how their customers use and interact with their digital products and experiences. In fact, 40 percent of respondents claim that budgets have increased and 50 percent holding steady, while demands for experience research across organizations have increased by 61 percent. More than half of respondents said they can barely keep up with the organization’s demand for insights over the last three years. Additionally, 80 percent of respondents reported that their executives are increasingly prioritizing and investing in customer experience.

UserTesting, a leader in experience research and insights, today announced a new integration with FigJam, enabling joint customers to easily extend the voice of their customers throughout their organization. This integration allows FigJam users to embed video-based human insight captured from the UserTesting platform into their collaborative whiteboards to create a shared understanding of customer needs, including identifying points of friction and delight within an experience. By bringing these insights directly into the collaboration process, teams can better brainstorm, ideate, and build products and experiences that are vetted and validated by the end-user.

UserTesting, a leader in experience research and insights, today announced results from a recent global survey commissioned by UserTesting and conducted by OnePoll. The study revealed that, despite major technological advancements in digital banking, 27 percent of people globally still “strictly” use traditional banks, ditching digital-only completely—including 28 percent of baby boomers and 26 percent of millennials. In comparison, only 12 percent overall globally said they’d rather just use a digital bank with no physical presence. Digital banking definitely has its advantages, yet four in five digital bank users wished their banks offered some of the perks traditional banks already have—such as the 38 percent of them that wish digital banks offered the ability to talk to humans for customer support.

UserTesting, a leader in experience research and insights, today announced product updates to the UserTesting® Human Insight Platform. The new platform features, which include machine learning innovations, allow businesses to gain a richer understanding of their customers more quickly, providing them with the context needed to understand and address user needs. The platform updates make it easier for companies to identify what customers are doing when interacting with products, and share insights across the organization. The new updates include friction detection powered by machine learning, and Microsoft Teams integration for easier sharing of video feedback directly from the UserTesting platform to Microsoft Teams. UserTesting's ongoing commitment to providing actionable customer insights helps organizations make more informed business decisions with confidence.

UserTesting, a leader in video-based human insight, and UserZoom, a leader in UX insights, today announced their merger. The new company will use the UserTesting company name, and be led by the current UserTesting Chief Executive Officer, Andy MacMillan, and a combined executive team. Combining the two companies creates the trusted and most comprehensive end-to-end solution for experience research, designed to give companies the continuous insights and direct feedback they need to build products and experiences that customers love–from creation through to execution. Getting input earlier in the creation process—before it reaches every customer—helps remove the guesswork so individuals can make better decisions and reduce risk. The merger follows the previously announced acquisitions of UserZoom and UserTesting by Thoma Bravo, a leading software investment firm.

UserTesting, a leader in video-based human insight, announced the availability of pre-configured templates in conjunction with Atlassian for fast customer-led product development. The template incorporates customer feedback from the UserTesting® Human Insight Platform with workflows powered by Confluence, Jira Product Discovery, and Jira Software. Scaling human insights across product development teams is critical for delivering products and experiences that customers desire the most, and this workflow makes that possible by providing any team access to the most up-to-date customer insights quickly and easily. UserTesting and Jira Software together deliver speed, agility and alignment throughout the software delivery lifecycle.

UserTesting, a leader in video-based human insight, today announced product updates to the UserTestingⓇ Human Insight Platform that provides individual users with easier access to high-value content through workspaces that curate tests, drafts, and highlight reels into scannable, personalized views that are tailored to recent engagement. In addition, UserTesting released its new screener guidance feature that takes the guesswork out of understanding screener criteria pass rates with notifications that help users find the right contributors and collect the feedback they need quickly. These new updates are designed to enhance productivity and collaboration across teams within an organization.

UserTesting, a leader in video-based human insight, today announced that Athletic Greens was the recipient of the Outstanding Emerging Business Award, one of the illumi Award winners announced during The Human Insight Summit in New Orleans this past October. Athletic Greens utilizes the UserTesting® Human Insight Platform to support its digital marketing efforts and customer initiatives, and to gain customer insights into its product, branding, and messaging, as well as the usability of its digital products. The company understands the power of human insights, and thoroughly researches the interactions of customers and potential customers with web pages, podcast ads, production descriptions, and more. Athletic Greens’ customer base includes health-oriented people who care about getting great nutrition today as well as making a healthy investment in longevity. UserTesting’s broad, opt-in network of contributors enables the company to connect with, get feedback from, and understand its target audiences.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that help retail banks build more user-friendly features and in-branch experiences, and improve how customers engage and interact across channels and devices.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced it has joined the Export Partner Hub by Google as a Customer Experience (CX) partner.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies test health and wellness experiences in the wellness applications industry, pharmaceutical industry, and medical care facilities.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the expiration of the “go-shop” period under the terms of the previously announced definitive agreement, pursuant to which Thoma Bravo, a leading software investment firm, and Sunstone Partners, will acquire UserTesting in an all-cash transaction that values UserTesting at approximately $1.3 billion. The “go-shop” period expired at 11:59 p.m. (Eastern Time) on December 10, 2022.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced a partnership with Zoom Video Communications, Inc. as part of the Zoom ISV Partner Program. Live Conversation, a feature of the UserTesting® Human Insight Platform, integrates Zoom video to give companies the ability to speak with customers live, in real time. Having access to moderated, live conversations enables companies to learn first hand how their customers feel, react, and respond to new updates in products, messaging, apps, brands or services, remotely, from wherever they are.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that help companies garner diverse and inclusive customer perspectives. As diversity, equity, and inclusion continues to play a larger role in corporate strategy, companies that embrace and deliver inclusive experiences have greater opportunities for growth. UserTesting’s new templates can help companies gather perspectives from a broad spectrum of customers, including historically underrepresented groups, to ensure they are meeting a wide range of needs. By using human insight, gathered from individuals who have opted-in to share their perspectives, organizations can quickly understand and react to customers’ preferences with greater confidence and create experiences that resonate with a broad audience.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced results from a recent global survey commissioned by UserTesting and conducted by OnePoll. The study revealed that consumers who prefer to shop in-store across the globe do so for a variety of reasons including: instant gratification, better deals, no shipping costs, knowing which items are in stock, and a better overall customer experience.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the winners of the illumi Awards at The Human Insight Summit (#THiS22). The Human Insight Summit is UserTesting’s annual customer conference dedicated to helping organizations adapt their businesses to continual changes taking place, through the application of human insight. The event brings together some of the best minds in research, design, product, and marketing from around the globe from Fortune 500 companies to small and medium-sized businesses.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it will release its third quarter financial results for the period ended September 30, 2022, after market close on Wednesday, November 2, 2022.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that helps businesses establish confidence with customers over privacy policies and protocols. As many consumers are concerned about how their data is being used, managed, and secured, companies need to look beyond only complying with government security regulations to provide greater confidence. UserTesting’s new templates can help organizations provide more transparency on their privacy protocols while instilling an added layer of trust with their customers. By using human insight, gathered from individuals who have opted-in to share their perspectives, organizations can optimize data privacy communications and messaging to dramatically improve customer engagement.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that helps retailers prepare for the 2022 Black Friday and holiday shopping rush. With consumers wary of inflation, it’s critical that companies understand and address customers’ increasingly complex needs and concerns. Retailers need to stand out from their competitors and create an environment that provides comfort in shopping decisions, no matter what channel shoppers use, be it in store, online, or mobile. UserTesting’s new templates enable retailers to gather reliable feedback from customers before, during, and after their buying journey, to ensure they are able to adapt to rapidly changing market conditions. By having a better understanding of customer perceptions and expectations, digital retail teams are better equipped to convert customers, fulfill orders, and capitalize on surging orders.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that management will participate in the following conferences:

UserTesting (NYSE: USER), a leader in video-based human insight, today announced advanced Instant Insight features, powered by machine learning, to help companies expedite the analysis of human insights at the test-level and accelerate time to insights. Using data-automation and proprietary models, the UserTestingⓇ Human Insight Platform can detect patterns and anomalies in the customer data, and automatically surface high-value insights within the Customer Experience Narratives. The latest product updates are designed to help companies uncover key customer perspectives more quickly, so team members can understand where to focus their efforts for greater success. In addition to English and German, UserTesting is now available in French, and customers can test in the French language with access to French speaking contributors.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the availability of new test templates for the UserTesting® Human Insight Platform that enable companies to better understand their customers’ expectations, behaviors, and perceptions around inflation. UserTesting has designed test templates that help organizations adapt to changing economic trends by gathering customer perspectives quickly–and using the insights to make business and product decisions that keep customers loyal during an economic downturn.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it has been awarded a Top Workplaces 2022 in the San Francisco Bay Area by the San Francisco Chronicle. This is UserTesting’s third time in the past four years that it has been ranked by the San Francisco Chronicle as a top workplace in the Greater Bay Area. This year, UserTesting earned a ranking of 30 out of 75 in the small-companies category.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that more than 20 percent of companies on the 10th annual 2022 CNBC Disruptor 50 list use the UserTesting® Human Insight Platform to maximize customer experiences. The 2022 CNBC Disruptors are 50 private companies growing and innovating through a challenging market and changed world, while inspiring change in their larger, incumbent competitors.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that a growing number of retail and eCommerce organizations are turning to the UserTesting® Human Insight Platform to get to the heart of what is emotionally resonating with their customers, to help build loyalty and drive sales. UserTesting works with many organizations in the retail and eCommerce space including Burberry, Hallmark, Lowe’s, Patagonia, and Sephora to name a few.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that UserTesting CEO, Andy MacMillan and Chief Insights Officer, Janelle Estes, will be joining Stephanie Change, VP of Content and Global Editor for The Trust, WSJ & Barron's Group, for the fireside chat, ‘Back to the Customer: How the Future Takes Shape Through Understanding.’ The fireside chat will take place in person at Spring Studios in New York City and will be streamed live online. UserTesting will also be showcased in The Lab at the festival demonstrating the power of human insight through video narratives—giving attendees the opportunity to see and hear from real people who have opted-in to share their impressions of and experiences with Web3 technologies. To learn more about the Future of Everything Festival or to register for the in-person or virtual event, visit https://foefestival.wsj.com/.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it has once again joined the ranks of Inc. Magazine’s Annual List of Best Workplaces. This is the third year that UserTesting has been included in this list of prominent businesses. Featured in the May/June 2022 issue of Inc. Magazine, the list is the result of a comprehensive measurement of American companies that have excelled in creating exceptional workplaces and company culture, whether operating in a physical or virtual facility.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that management will participate in the following conferences:

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that 20 percent of companies on Fast Company’s annual ranking of The World’s Most Innovative Companies of 2022 turned to the UserTesting® Human Insight Platform to help drive meaningful impact for their customers and employees. Since its launch in 2008, Fast Company has been recognizing companies that transform markets and shape society, across industries from around the globe.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it has been recognized by The San Francisco Business Times and Silicon Valley Business Journal as one of the Best Places to Work in the Bay Area for 2022. The award honors organizations where voices are heard, cultures are thriving, and employees are engaged. UserTesting received a ranking of 16 out of 35, for companies with 100-199 employees in the Bay Area. Additionally, UserTesting was honored as the category leader for the health and wellness of employees in the Best Places to Work 2022, for companies with 100-199 employees in the Bay Area.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it is compliant with the Health Insurance Portability and Accountability Act (HIPAA), the U.S. law and associated regulations that set national standards for health information security and privacy. UserTesting’s HIPAA compliance meets the data security and protection needs of healthcare organizations looking to use real human insight to build patient-first digital experiences.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced new test templates for the UserTesting® Human Insight Platform that enable companies focused on or interested in sustainability to obtain rapid feedback from their target audiences via customizable, out-of-the-box test plan templates. As consumers become more focused on sustainable culture and products, companies are working to meet those demands to stay competitive. For companies new to sustainability or those founded on environmentally conscious offerings, UserTesting’s new test templates help provide a full picture of their customers’ needs and expectations so they can deliver best-in-class eco-conscious products, brands, or experiences.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that 38 percent of companies on the Fortune World’s Most Admired Companies list rely on the UserTesting® Human Insight Platform to drive innovation, empathy, and customer understanding. Now in its 25th year, the Fortune World’s Most Admired Companies list surveys top executives and directors from eligible companies, along with financial analysts, to identify the companies that enjoy the strongest reputations within their industries and across industries.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that it has been recognized by The Financial Times as one of The Americas’ Fastest Growing Companies in 2022. UserTesting rose in the rankings to #354 from #488 in 2021. This recognition is attributed to the growth in demand for actionable human insight. The Financial Times award comes on the heels of the first quarter of 2022, in which the company received more than a dozen awards and accolades.

UserTesting (NYSE: USER), a leader in video-based human insight, today released the 2022 CX Industry Report that reveals a strong global demand for actionable human insight across every industry and every size organization as customers’ needs and expectations continue to evolve and grow. Accessing customer perspectives to stay relevant and competitive is now a requirement for business success.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced an impressive lineup of recent award wins—having earned more than a dozen accolades in the first quarter of 2022 for its customer support, products, accessibility, and workplace culture.

UserTesting (NYSE: USER), a leader in video-based human insight, today released new test templates for the UserTesting Human Insight Platform that enable companies to see first-hand how people experience the Internet of Things (IoT) and other connected devices. As more devices become linked via the Internet and cloud computing and the expectations of customers change, there is a heightened need for companies to understand how people interact with and react to these connected devices and new experiences.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced the appointment of Jeff Solomon as the company’s first Vice President of Sales and country manager for Canada. UserTesting customers in Canada include well known brands such as Air Canada Vacation, Canadian Tire Corp., WestJet and Hudson’s Bay. Companies world-wide trust the UserTesting Human Insight Platform to get fast feedback through video narratives on their products, messaging, and experiences, from consumers in their markets, or in other countries–to build empathy for their end-users so they can make more informed business decisions.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced Home Chef, a leading meal solutions brand, has selected UserTesting to help its product management and customer experience (CX) teams efficiently gather the rich customer insights needed to deliver even better customer experiences.

UserTesting (NYSE: USER), a leader in video-based human insight, announced the launch of a new book—User Tested: How the World’s Top Companies Use Human Insight to Create Great Experiences—co-authored by UserTesting Chief Insights Officer Janelle Estes and Chief Executive Officer (CEO) Andy MacMillan.

UserTesting (NYSE: USER), a leader in video-based human insight, today announced that management will participate in the following conferences: